Quality management
Quality management is the process where the quality of the product or service is questioned. This includes all the procedures involved to fix the situation, so all parties are satisfied.
Output from quality management process
Corrective and preventive actions are implemented.
Every company should prioritize resources to keep the quality of the product or service as high as possible. Mistakes and errors can happen, and it is important to have a set routine to handle these situations without losing customers. RamBase offers a module for these instances, where both corrective and preventive actions are performed, to fix the situation at hand in addition to avoiding such instances in the future.
Tasks involved in this process
Corrective and preventive actions - Actions need to be taken in situations where the quality is less than ideal. Corrective actions are taken to fix the situation and preventive actions are needed to avoid the situation to reappear.